While I applaud BoostMobile for getting back to me in less than 24 hours after I contacted their customer service department this morning, my recent phone conversation with their customer service department leaves me with steam rolling out of my ears! Yes, I know, it’s a crap ass prepaid cell phone company, I shouldn’t expect stellar service from them, but I also don’t expect to be lied to and told something that I know 100% for certain is NOT the truth, and THAT is what pisses me off!
While I contacted them via their website they were unwilling to “deal” with me via email and asked me to call them at 1-888-BOOST-4-U, which I did. I was fortunate enough to get not only a customer service rep that could clearly speak English, she was also a very pleasant person, UNTIL the lies started. I do not fault her, she is simply doing what BoostMobile and Nextel tell her to do.
According to her, someone downloaded an application to my Boost phone for a program called “Hookt”, although she could not tell me exactly when this was done because they only have access to the last 45 days of my account activity (BULL$H!T). She did however tell me that EVERY day since June 26, 2008 when Boost so lovingly gave me that wonderful $15 account credit, someone has used the Hookt application and that is why the account is being charged every day for it. Amazingly, the phone was never even turned on from June 26th until at least July 8th, during which time I was in 100% control of the phone. And since neither she nor I can find any account activity prior to June 26th (I’m supposed to have access to activity for the last 90 days, she’s supposed to have access for the last 45), neither one of us can tell exactly when this application was actually activated.
I’m DONE! Although I’ve enjoyed most of the service we’ve received for the past 4+ years from our Boost phone(s), my time with them is OVER! I’ve had argument after argument with them over the years for charges that I could prove weren’t warranted, but they’ve not once refunded the charges. Their services are BLATANTLY overpriced and frankly, they SUCK!
So BUYER BEWARE!! DO NOT invest a single penny or minute of your time with this joke of a company! Their services are WAY overpriced compared to other prepaid cell phone companies and they will charge you for applications, downloads and services that you don’t use even when you can PROVE you didn’t use them! When we get the phone back from Baltimore I will run over it with my van, put it in a box and ship the broken piece of crap to them! If you’re looking for prepaid cell phone service go with T-Mobile or Virgin, I know MANY MANY MANY people who are thoroughly happy with their service through them as well as their top notch customer service! They don’t put fraudulent charges on your phone and they DON’T give you credits on your phone only to take the credit back saying you’re using a service that you obviously aren’t! STAY AWAY FROM BOOST MOBILE!!!!!!!
